East Central District Health Department/Good Neighbor Community Health Center
Medical Office Specialist
Columbus, NE - Full Time
The Medical Office Specialist interacts directly with patients on the phone and face-to-face to support the front office operation. This position is responsible for scheduling appointments, processing payments both in-person and on the phone. Additionally, this position serves as a liaison between patient and medical support staff. The Medical Office Specialist will possess excellent communication skills, organizational skills, computer experience, and must be a self-motivator.
ESSENTIAL JOB FUNCTIONS:
High School Diploma or equivalent preferred.
REQUIRED SKILLS:
PHYSICAL REQUIREMENTS:
May require sitting for a long period of time. Some bending, lifting, stooping and stretching required. Requires normal range of hearing and eyesight. Requires eye-hand coordination and manual dexterity to operate office equipment such as computer keyboard, photocopier, telephone and calculator. Some lifting may be involved, up to 35 pounds.
GENERAL REQUIREMENTS:
ESSENTIAL JOB FUNCTIONS:
- Answer incoming calls, answering and transferring phone calls as required.
- Schedule new and follow-up appointments.
- Perform confirmation calls for patients and clients in a timely manner.
- Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record.
- Collect co-pay and/or payment at time of service as required.
- Establish agreed upon payment plans that meet policy requirements.
- Maintain knowledge of insurance eligibility.
- Performs other duties as assigned.
High School Diploma or equivalent preferred.
REQUIRED SKILLS:
- Basic computer and data entry skills required
- Ability to handle cash and to count money at high volumes including mathematical computations.
- Effective oral and written communication skills.
- Able to exhibit a high level of confidentiality.
- Excellent organizational skills.
- Proactive and independent with the ability to take initiative.
- Bi-lingual preferred.
PHYSICAL REQUIREMENTS:
May require sitting for a long period of time. Some bending, lifting, stooping and stretching required. Requires normal range of hearing and eyesight. Requires eye-hand coordination and manual dexterity to operate office equipment such as computer keyboard, photocopier, telephone and calculator. Some lifting may be involved, up to 35 pounds.
GENERAL REQUIREMENTS:
- Valid Driver’s License
- Reports to work on time on a scheduled basis.
- Follows organizational policies and procedures.
