The Medical Office Specialist interacts directly with patients on the phone and face-to-face to support the front office operation. This position is responsible for scheduling appointments, processing payments both in-person and on the phone. Additionally, this position serves as a liaison between patient and medical support staff. The Medical Office Specialist will possess excellent communication skills, organizational skills, computer experience, and must be a self-motivator.

ESSENTIAL JOB FUNCTIONS:

1. Answer incoming calls, answering and transferring phone calls as required.
2. Schedule new and follow-up appointments.
3. Perform confirmation calls for patients and clients in a timely manner.
4. Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record.
5. Collect co-pay and/or payment at time of service as required.
6. Establish agreed upon payment plans that meet policy requirements.
7. Maintain knowledge of insurance eligibility.
8. Performs other duties as assigned.

EDUCATION:
High School Diploma or equivalent preferred.

REQUIRED SKILLS:

• Basic computer and data entry skills required
• Ability to handle cash and to count money at high volumes including mathematical computations.
• Effective oral and written communication skills.
• Able to exhibit a high level of confidentiality.
• Excellent organizational skills.
• Proactive and independent with the ability to take initiative.

PREFERRED SKILLS:

• Bi-lingual preferred.

PHYSICAL REQUIREMENTS:
May require sitting for a long period of time. Some bending, lifting, stooping and stretching required. Requires normal range of hearing and eyesight. Requires eye-hand coordination and manual dexterity to operate office equipment such as computer keyboard, photocopier, telephone and calculator. Some lifting may be involved, up to 35 pounds.

GENERAL REQUIREMENTS:

• Valid Driver’s License
• Reports to work on time on a scheduled basis.
• Follows organizational policies and procedures.